Help centre
Passenger help
Frequently asked questions
How do I book a seat?
Open Share a seat, choose your route, pick a jeep, choose your pickup point and seats, and send the request. The driver accepts and your seat is confirmed.
Where is my pickup point?
Your booking shows the stop name and a landmark. Stops are fixed places drivers already use, such as Darjeeling More or Teesta Bazaar.
How much does a seat cost?
Fares are per seat and set by the driver in line with the corridor rate, from ₹150. The fare is shown before you book and does not change.
How do I reserve a whole cab?
Open Reserve a cab, drop your pickup and drop-off pins, propose a fare and wait for driver offers. Accept one to lock the price.
Can I cancel a booking?
Yes, from the booking screen. Rules are shown before you confirm. Repeated cancellations lower your rating.
How do I pay?
Cash to the driver, or UPI and the in-app wallet where the driver accepts them. Add money to the wallet from the Wallet tab.
The driver asked for more money.
You owe only the fare shown in the app. Report it from the trip screen and we will follow up.
I left something in the jeep.
Use Call driver or Chat from your past trip within 24 hours, or contact support with the trip code.
Still stuck?
Contact support from the app, or write to support@XXXX.
